The worst customer service I have ever experienced! I have never had a company lie repeatedly and blame their mistakes on the customer. I was guaranteed a price lock on my rate for 24 months, and when 12 months passed and my bill was significantly raised, Cox wouldn't honor their promise. They were unable to produce the verbal contract I agreed to, even though Nevada state law requires them to keep the recording of the verbal contract for a certain number of years. Over the course of 2.5 months, I received emails stating they had tried to reach me by phone and left voicemails when I had no missed calls and no voicemail box for them to leave messages in. Unfortunately, in my area, there are no other options for internet and I am stuck with this dishonest company until something better comes along. If you have other options in the area you live, DON'T CHOOSE COX.