| rev:text
| - I arrived with 3 colleagues and 3 vehicles in tow that were were transporting in for an event, and after having to vy for the attention of the man at the front desk, he lazily meandered over and asked "What did I need?" (Checking in...) After going back and forth about him even looking up my reservation, he advised that out rooms were not ready. (I had called earlier and confirmed that at least one would be) He then finally said it was, and moved on to the issue of parking. He said I would have to pay additional for the third car, since only two cars were allowed. Despite me explaining that we were dropping off our personal items and taking the vehicles to the event site immediately after and not parking them in their lot, he insisted I had to pay - $14.00, up front, CASH only. I asked him to bill it on the room, and he said they did not do that and accepted cash only. We all scrounged up a few dollars, and I was then told a receipt could not be provided after requesting one due to the transaction being cash and not going through their computer. (I am required to have one to expense it w/ the company)
I later spoke with different staff, who advised that they do bill parking to the room, that there was no record of an additional vehicle on the rooms, and they did not require cash. This was cause for concern, however manager would not provide me a receipt until further 'investigating,' I was told I would be called shortly in my room to follow up, as it was becoming apparent that the employee may have tried to pocket my money. I was never followed up with, and we finally left for dinner. Upon our return, I asked for the manager again and was told they were gone. The clerk did, however have a receipt for me and made a point of telling me that nothing was amiss and none of the drawers were short or anything.
The next day we happened to have some down time at lunch and decided to go relax a bit at the hotel. Housekeeping began knocking and I responded that I was in the room, to please come back later. Housekeeping continued to knock, so I went to the door and again said I was in the room, but would probably be gone in an hour if they wanted to come back at that time. Not 5 minutes later another member of housekeeping began knocking. I again repeated myself, and she said "Well I'm trying to do my job!" Confused at the outburst, I explained that I understood, and was just letting her know a better time. She threw her hands in the air and then did some cross in the sir with her fingers and she backed away slowly." A few minutes after that, colleagues came knocking, asking why members of housekeeping were demanding they answer the door and telling them they needed to get out. Concerned and annoyed, I went to the desk to discover that our reservation was incorrect and only booked one night instead of 4. They made no effort to accommodate us, blaming a technical error, and we were asked to vacate the rooms immediately with no where to go.
The kicker: several days after leaving, they also charged my personal debit card for the additional parking that I was forced to pay in cash. Despite numerous calls and messages left for the manager, I got no response and had to file fraud charges with my bank. A staff member who took one of the messages even said " Ooh was that xxxx? Yeah, I heard about that, I can't believe it!" (leaving me to believe all was not as hunky dory as I was led to believe)
Neither I nor my company will be booking further stays with the Holiday Inn Express. This stay was an absolute cluster and none of the staff made any attempts to rectify, make up for, or accommodate the series of problems. You can tell they don't like their job and don't want to be there. I find it to be a serious matter that an employee may have been attempting to pocket money and wonder how many other travelers this has happened to at this hotel. Wifi was slow and spotty.
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