About: http://data.yelp.com/Review/id/nd7xDAUdC3wtlyLJxdEXFw     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • Let me tell you about a terrible experience. I do not waste my time on these reviews, but something needs to be done at this chandler location. I'm huge into purchasing electronics and I've never had such a horrific experience. I returned a computer to your chandler location and wow your managers are the worst I have ever came across. I paid $2800!!! for a Surface book that I ended up returning cause it's way over priced and the managers returned the computer but still billed my Dell preferred account $2800 dollars and gave me only $21 back of the $233.92 I paid cash. What the heck ?? And the manager was clueless and said they'll mail you a check! I asked where is my proof and receipt? He said there is none. Wow and that's your managers response? That is not how you handle a customer the spends $3000. I am not purchasing a toy, this should be a profession company who offers reliable support. So I waited a few days for the credit to go back and waited and waited until I realized I never got a receipt emailed to me. I've don't several returned and ever single time I received a receipt via email. So my suspicion rose and I called Dell and they told me No Mr. Cholak your credit balance is not clear and you owe us $2800!!!! So I call Microsoft and they said ok ok we'll email you a receipt. Still got nothing!! So now I'm at a point where I returned a $2800 pc from Microsoft and I'm STILL getting billed for the full amount and not one manager or Microsoft representative gave a crap. I called Dell EVERY SINGLE day asking for a damn refund asking what is the problem. Oh and let's not forget I already called the chandler location countless times, I went to the store twice and every time they said oh it's Dells fault. So I called Dell for 3 weeks I probably spent a total of 10hours on the phone, because nobody at that location can take care of a customer and show some ownership. I finally started having Dell call out to the chandler store now because they asked me to EMAIL them The RECEIPT!!! Hahahaha what!!! It's 2017 and I spent $2800 on a computer and you guys don't have it on file that I RETURNED IT ?!?!! Are your employees fit for the job Microsoft? So all of this took 3 weeks to handle! Not one response from Microsoft, no apology for the inconvenience. They actually ended up telling Kevin ( Dell corporate escalation) that we are sorry, we messed up so bad that we cannot fix it. So Dell had to eat the whole thing and issue a credit to the cover the amount. The moral is nobody at the chandler location helped. I called Dell so many times and fixed it myself. I am not the one getting paid!! They are!! So the staff needs to fix it. They ignored me, every time I came in... made some silly lie to get me out and still have never contacted me about anything. Just another day and I understand that. I know there is way more important things but a company this large should never be this untrained. Sorry if I sound rude but anyone should be upset if you getting charged $2800 for something you retuned. Thank you and please create some kind of action plan for your Managers and the entire staff to promise a better experience.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 96 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software