terrible communication and terrible service. they chose to represent our warranty company and when i had a claim it took a month and half to get new unit installed which they blamed on warranty company. that claim turned out to be false. had to call every time to push it along and all i heard was excuses. had to ask them to call warranty company a couple of times and it wasn't offered although they represented them. water leak caused ceiling to crash in, which they said wasn't their fault through a nice spanish installer who could hardly speak english. or at least i think that is what he said. owners never even called to check on what happened with me after home office ceiling came to the floor. after all of this unit wasn't performing nearly as well as old unit. had another company come inspect their work and turned out installers never added any freon to unit above what came in unit so it was producing 1/10th of its ability. literally had to fire them and tell them i am done after giving several chances with calls and requests for help to have them provide service. Worst service experience in 20 years. I am an easy customer to who is easy to make happy.