| rev:text
| - (Order 3/5/16)
We ordered food at 4:45 pm. Two hours later, we had no food and called the restaurant several times. The restaurant told us that the delivery driver had left a few minutes ago and "should be pulling up." 15 minutes after that, we called the restaurant again, who then had the driver (name: "Roman") call us. The driver lied and said he left the food 30 minutes ago after calling us twice. Problems with this: 1) we had no missed calls, and 2) his unfortunate lie does not match with the restaurant saying "he'd just left." If the driver arrived "30 minutes ago," then the restaurant would have said that he'd already arrived the first time we talked to them. Realizing he was caught in a lie, Roman The Driver(TM) started yelling at us on the phone, berated us for not being "on top of it," and then said he was the manager as an excuse, which really only makes his behavior even more disgusting and appalling.
We're lucky that we ordered from GrubHub, and thus were able to get a refund through them. As I've seen from other reviews, those that ordered direct from the restaurant were not so lucky.
TLDR: 2 hour wait, no food, no refund from restaurant, lying driver with a temper
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