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| - Let me preface this by saying I adore the delivery drivers. They're always so kind and truly make my day at work sometimes. I don't care if they're not 'freaky fast,' the kindness outweighs it all.
However, what it will never outweigh is the blatant lack of customer service the manager exhibits. I typically order Jimmy Johns about once a week and order a somewhat-specific sub, or as specific as you can get at a place with such a limited menu. Last week, the driver dropped off a sub that was the complete opposite of what I ordered. It wasn't that they gave me the wrong sub entirely, it was a poor attempt at what I'd asked for - missing things I'd added or should've been included on the sub to begin with, and added things I didn't want and extras I didn't even ask for.
I worked in food service for years so I get that this stuff happens all the time. So I simply called the store and asked for the manager to hopefully make amends. I get some young sounding woman who essentially tells me it'll be easier for them if I drive in to pick up a new sandwich, an eight minute drive from my office each way. I didn't want to battle, just wanted my sandwich, so I succumbed and took an unpaid break to pick up my sandwich.
I expected something, an apology, an explanation, a refund on the delivery fee I paid for, honestly ANYTHING but what I experienced when I walked in. I showed up with my screwed up sandwich in hand, and the woman who I presumed to be the manager looks at me, doesn't ask who I am or offer any explanation, pulls a sandwich out from under the register (wtf?), says 'Here. Thanks.' And walks away!! I was flabbergasted. I felt so disrespected, her customer service was the worst I've ever encountered, and she's supposed to be a manager??
I tried to contact corporate Jimmy Johns. I explained to them I'm not out for blood, just an explanation and at the very least a refund on my delivery fee. I've always tipped 20-25% and truly wish I could get that back as well. No answer from corporate JJ, but I'm honestly not surprised. I don't expect a company that's run by an avid trophy hunter of endangered animals to have any morals. At this point, the best I can do is hope you do not have the same bad luck I had and that you'll never have to deal with the manager. I've told everyone who is important to me at my company of 200+ that I will no longer be supporting this location, and they will do the same. The one person who disregarded my warning ordered it the next day and left two hours later vomiting profusely from food poisoning. This location is spiraling the drain, it's not worth it.
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