I've just recently moved from Ca. and my dog almost immediately had skin allergy problems form the dust. They were able to get me in quickly and Dr Gold came up with a tiered plan to see how to get it under control without going into a lot of drugs and shots. I then had an issue with my cats who needed to stay with relatives until I can get a place. Again, working with Kelly, one of the techs and Dr. Gold we were able to come up with a solution. They went above and beyond what I would expect from a busy hospital. They always took time and interest in what was going on with my beasties. It's the best customer care I've experienced in all the years I've had pets, can't recommend them enough. Thanks gang.