I stop and get my morning coffee here 4 to 6 times a week, the staff is great. The afternoon staff working the hours of 2 to 3:15 pm have been awful. Duncan has been running a promotion for the last couple of weeks when you buy a large hot coffee there is a coupon on the side of your cup. I have 16 of these coupons that how much coffee myself and family has purchased and have only been able to use 3 of them. The coupons for coffee and tea most of them are only good for purchase after 11 am. This week I have stopped by once at 3:15 pm and today at 2 pm, I asked for a large black ice tea I told them I had a coupon for a dollar. Both times they told me they were out of black ice tea. Today was really comedical, when I drove to the window and asked who that manage was they all looked surprised. It took them a minute, finally they said her name was Melaney and asked who the owner was, they had no idea. I told them I find it strange when I tell you I have a coupon you do not have any black ice tea. Dunkin Donuts is knowing for coffee, ice tea and donuts you would think the staff would always make sure there is some made?