Came here with my brother on a recent trip to Phoenix. This is a medium sized restaurant. You order at the counter and your food/drinks are brought to you by servers.
We arrived to find quite a long line of patrons. The staff was definitely on it but getting our order placed and then served took longer than I would have expected. We did get a free order of spring rolls while we waited since the staff knew that it would be awhile till we got our food.
I ordered the pho, which the attendant at the counter said was her mother's recipe. The chunks of veggies were pretty large, like a whole stalk of bok choy, but I felt that it was a relatively small serving with a scant amount of veggies and tofu. I am used to being served a plate of fresh basil and sprouts with pho, but there were none of the traditional condiments served as extra. It was good, but some sriracha sauce and some basil and sprouts would have made this dish much better.
My brother had the Loving Hut Burger. He said it was OK but could have been more flavorful.
The service was wonderful, the whole restaurant is very clean and bright and I liked the fact that it is healthy food, but I would have enjoyed more flavor from the vegan options that we chose. I would come back to try different menu selections to see if something catches my fancy.