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  • So, it has not even been 6 months and I was back @ Schumacher purchasing my second Mercedes! Again, Lou Gordon helped me out. I traded in my C class sedan and left with a R class SUV. LOVE the new purchase! Lou was busy (he always is) and it took a little longer than last time. To be fair, I came in unannounced, so really, poor planning on my part. Finance was a breeze, in and out of there in 5 mins. My daughter was with me again, and honestly, she loves going to Schumacher because it is always so much fun! Can anyone else say that about any other car dealership, I seriously doubt it. Even with the longer wait this time, the purchase was still super simple, no haggle. Lou even got me a lower rate on my car loan. I think it is everyone who works at Schumacher that makes the experience great regardless if you are there 5 mins or 3 hours. Bottom line, if you are in the market for a new/used Mercedes or any used car, contact Lou l.gordon@drivethebest.com he is absolutely the only person we will contact when we do need another car. One last note....service. I had a few minor (and I mean minor) glitches with my C300. I panicked and called service (air bag warning light). They stayed open for me to drop off my C300 and gave me a loaner car. Again, service. Turned out it was nothing. It's all these little things that add up to the big picture. That picture is extreme customer satisfaction, something you just do not see to much of anymore!
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