I have been to Felice twice in the last year and both times the service has been awful. The first time I went was last summer and sat at the outside bar with a friend. We went on the 3 for $22 night. We ordered a drink and our food. the appetizer came and then we waited an hour for our entrees. We mentioned the wait several times to the bartender and the response was simply....sorry we have a larger party inside and it is slowing down the kitchen. Not a great excuse in my opinion. By the time we were done with our entree it was almost 10pm so we got the dessert to go. At no time did the manager apologize or say a word to us.
The second time, I was part of a party of 8. The service was slow again and it took over an hour for our entrees. Which I would forgive since it was a large party, but one of guest at our table mentioned the wait to the server. She proceeded to get the manager who came back and said we were wrong we did not wait an hour for our food. He knew this because he check the food ticket. This was not the response I was expecting. A simple apology would have gone a long way, but arguing with the guest is not the best way to gain a following. Plus, since the ticket was only put in 30 minutes prior to our food arriving and we did wait an hour, this means the server did not get our order in as soon as she took it.
Then when I did take a bite of my burger, which I ordered rare, it was well done and cold.
I was not impressed and will not go back.