Your (Beebee) long dissertation obviously to try and defend yourself is not true. Your facts are not correct at all and after all that hot air you blew you still come out looking badly because you admit you charge all kinds of service fees. Why the hell should anyone pay for an annual service contract and still have to pay you a service fee. And regarding the effectiveness of your product, it obviously sucks or your application sucks because I had to retreat tunnels every year!