I am very torn because Matt S. was a phenomenal sales guys- so polite, accommodating and kind. When he passed me off to Shaun the finance guy- I was tricked into buying a warranty because he said it would only add $13 a month to my payment. When I went home and did the math it was more like $60 per month. I called them back to revise the agreement which they agreed to do. When I went back to sign the new paperwork- Shaun the finance guy badgered me for 30 minutes because I was refusing the warranty. He called me stupid several different ways. My favorite quote, "I wish I could hit you over the head for being so stupid." He also said, "I guarantee you the car WILL break down and you will wish you had the warranty." That certainly did not instill confidence in this purchase I was making from them. After being repeatedly called stupid and being guaranteed that my new car was going to break down, I complained to the managers who did absolutely nothing and I left very unhappy.