We love the food at pita jungle. We have been going for years. Most recently the past 8 months or so to the downtown area. The service has become so terrible I have vowed to never go to this location again.
1. Called in a to go order to pick up on the way home from work. I arrive and was told it was not ready, in fact it wasn't even put in yet (15 min from work to pita) she apologized and offered me a soda. Cool I'll take it. Mistakes happen. 20 min layer my order was done but they forgot one of the meals. They hadn't even made it. I cut my losses paid and left. I shared the one meal with my husband. Lame
2. Seated outside, waitress was so uninterested in our table I felt like she was 1. About to go home or 2. About to quit
Took our order in a timely manner but was never seen again. No drink refills and never checked in on us
3. Was seated inside but waited about 15 min to only finally being approached after flagging someone down. There was a game letting out downtown so it was busy. They were obviously understaffed. The waiter was apologetic but still was having a hard time keeping up with the customers. Food was good as usual but the staff was more concerned with the large groups than my husband and I
4. Tonight.....we sat outside and waited.....
Was approached by a friendly waitress who took our order. The food was brought out by someone else.
We had no silverware and had to ask
....and never saw another employee again. Frustrated my husband went inside to pay our waitress (also the bartender) who we saw through the outdoor window talking to customers/employees and texting. No drink refills or check ins. Our bill was $66 that is too much to pay for a terrible experience. Sorry pita, you taste yummy but your service has been consistently terrible. I will drive to another location that is out of my way before going back to this location.