I just cancelled my membership! I Have been a member since they opened, paying for the full service $39.99/month. They normally charge $21.99 for the same wash(so they say). Since joining the quality of the work had progressively gone down hill, have to ask them to do things that are listed on there check list continually such as dry the vehicle, wipe the fender/wheel wells. Vehicle is never dry when I leave. When questioned why they do not dry everything I was told it was not in their business model! Buy will do it if you ask! But still didn't, manager just keep repeating it is not in their business model. Used to take about 10 minutes with 2 men to do the full service, lately less than 5 & only one man. They wipe the Windows instead of cleaning them with any glass cleaner, although when they used to use the glass cleaner it was a cheaper product and left a film. Bottom line, over priced and poor quality work. Can get a more thorough job done for less with an air freshener elsewhere.