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  • Before this review is set into place, I just want to say that I have previously loved Hot N Juicy, so much that I rave about it to others. Yet, I'm sitting here tonight to complain about their horrible customer service. When I came here, my name was written down and I was told that it would be half an hour wait. Even after the half an hour mark, I insisted to my BF that sometimes servers are wrong on their wait time. I gave them the benefit of the doubt. The server started to seat people based on the amount of people in the party rather than giving priority to who came first. You might ask how the heck I would know this, and the answer to this question is that a party of 6 who very obviously put their name down after mine were seated first. Once we were seated, 57 minutes later, we waited another 15 for a server to even ask us what we would like. Dear Hot N Juicy executives, We all get busy. I get that. But some employees of yours need to be disciplined on the meaning of customer service. I might have not brought a large party, but that doesn't mean I didn't bring a big appetite. I hope the next time I come in, this indecency will not be an issue.
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