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  • First off Dr. Dicke is a great doctor. I see him about once a year for some type of sports injury and he knows what he's talking about. I give one star because of the office staff. I recently called in to schedule an appointment to have a biometric screening done. My work requires one for my health insurance plan and I needed to have it done within 2 weeks. The receptionist asked which Dr. I was calling for, I said Dr. Dicke, and she said that the earliest he could get me in would be 2 weeks out. I asked if that was because it was a well visit, she said no, that it was because Dr. Dicke was going to be on vacation for a week. I said, that was fine because I just needed a couple of quick stats filled out on my form, so I could see the other Dr. in the office. She said that I was not allowed to see the other Dr. I again reiterated that I just needed the screening so I was ok if it wasn't my normal Dr. She again said that I couldn't see the other Dr. unless I got special permission from Dr. Dicke's assistant. I said, ok, let me talk to her. She then transferred the call to the assistant's voicemail. I hung up and called the receptionist back and told her that all I got was the VM. She said, yeah you have to leave her a message and she'll call you back in a day or two. I again tried to reiterate that I just needed a very quick appointment, any doctor or assistant would do because it's just a biometric screening, she continued to say that I had to get special permission to see the other Dr. This was terrible customer service and could have very easily been a non issue. I should be allowed to see whatever Dr. I want to see, especially for something as easy as a biometric screening.
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