They did an ok job, but not stellar. I had Phea. She didn't give any kind of decent massage- just put the lotion on, rubbed it in, and wiped it off. Also, my nails are shaped funny, and she has a lot of trouble applying polish. She painted the nail with gel polish over and over but only at the tip. When all was dried, the base of my nail is very light and the tip is thick and dark. It looks funny. I've read that it should take no more than three swipes of polish to properly do it! And the layers should be thin and even. The tech next to her gave a great polish, so I may ask for Khemery next time.