I was booked to stay two nights and when I arrived I found out the hotel was under construction. That would be fine if it was minor construction but when I went to the floor my room was on, it was if a bomb had gone off. Everything was a mess. I called the agent that had booked it (American Airlines) to immediately request a change in hotels but because it was the middle of the night, they said there was nothing they could do. As soon as I pulled down the covers, there was a spider about 4 inches in diameter on the pillow. I called the hotel staff and asked them to remove the spider, which they did reluctantly, and then they refused to refund my money. Needless to say I barely slept and left the first thing in the morning. Now they are refusing to refund the money for the night I didn't even stay in the room!!! NEVER stay at this hotel. They do not know how to treat guests.