The online shopping feature is awesome! I can sit in my office, shop for and purchase copious amounts of alcohol and then pick it up. It's packaged and ready to go at the service desk just a few feet inside the door. My name and an inventory list are on my boxes. An associate reviews the list with me to make sure all the items are correct. This is an important step. I have had a bottle of wine that was the wrong year and a sixer of Lagunitas that was the wrong style. The majority of the time, everything is perfect (and I use this service quite often). Using coupon codes is an option but, unfortunately, gift card redemption is not.
On occasion I'll get an email stating that I've been refunded for something that was listed on the website but not actually in stock. It's a bummer when you find something listed you've been wanting to try, only to be told it will not in fact be inside your beer box when you arrive. But it is better than wandering around the gigantic store for 15 minutes looking for something that isn't actually there.
Either way, in store or online, Total Wine has a lot to offer.