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  • When I visited Kiehl's for the first time, I didn't know what I was getting into. I didn't know the price range, or the products. What was undeniable, however, was the ultimate customer service that I received. Kiehl's is indeed a boutique shop, and they stay close to their apothecary roots. This means that sometimes, the labels are hard to decipher, and you can be a little lost in the store. My bewilderment must have been written all over my face, because I was quickly approached by a knowledgeable staff. She sat me down in the testing area, and tried a whole slew of products on me. In the mean time, she explained everything about the ingredients and the medicinal properties of the products she was applying. I was a little shocked when I went to purchase some of the products (they are not cheap!), but the products really go the distance and last a long time. Recently, my Powerful-Strength Line-Reducing Concentrate pump got stuck. All I had to do was bring in my (half used!) bottle, and the replaced it with a new one, no questions asked. Honestly, I can't really tell the difference on my skin, but that's probably because I don't pay close attention. Or maybe it's because I'm being preventive with my skin care. I am a huge fan of individualized customer service, so I like this place, but I can't quite justify the cost of their products. Join the mailing list, you will receive free items and coupons. Kiehl's will always send you away with a few free samples. Great for travel!
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