Well, it is Saturday night (June 15th), planning on celebrating my wife's birthday at a nice place and also brought our three teenage kids. Here goes: Got to restaraunt at 5:30, and was seated right away. Problem was the hostess was seating the dining room from the back. The room was about 1/3 full and we were all being crammed together. The tables were so close together, you had to shuffle sideways to get through.
Ok enough of that, once seated, remember we are a 5 top, we only have settings for 4. Hostess leaves us with menus and disappears. 10 minutes later a toothless waiter that had such poor dental he was virtually unable to speak, brought a bottle of house wine and tried to sell. We politely declined and he said he would be back to take our orders. He did not ask us if we wanted any beverages and we still had no water or bread on the table. Toothless returned after another 10 minutes ( he was being kept busy by other tables returning improperly cooked fod to the kitchen). We placed our orders and asked about water and bread, he said there was freash bread in oven and it would be ready shortly--obviously a trained response as other diners were eating bread and had soft drinks.
Toothy comes back with a carafe of water and fills 4 glasses and is ready to leave and i remind him we are a party of 5. He grabs a glass from another table and fills another. Okay---we have been seated for 30 minutes now and we just got water and still no bread. I take an eager sip of water only to discover warm tap. I folded my napkin on my empty bread plate and escorted my family out of the establishment. On way out i spoke to the manager to cancel our food order and explain what a horrible dining experience we had just encountered. I will never ever set foot into this chain again, to many other places for my hard earned money.