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  • ACTUAL IS ZERO STARS. A month or so ago, the darling Orchid and I went back to the Farmer Boys for another pleasant experience. Well ... not any more. I ordered the same sandwich I always seem to order there, plus an order of hash browns (I discovered that I really liked their hash browns) and a fountain drink. Orchid ordered pancakes with sugar-free syrup and no powdered sugar, a soda and a milk shake (partly because she had a raw throat, and the milk shake really soothes her throat, and partially because ... well who doesn't like milk shakes?). She asked that the shake be brought as quickly as possible, for its therapeutic value. Downhill from there. My hash browns were WAY undercooked and dripping with whatever oil they use to prepare them. A request for a re-make was met with, shall we say, less than a smile. Orchid's pancakes came out ten minutes later, buried under powdered sugar and regular syrup. A request to provide what we ordered was met with even less enthusiasm than my request for properly-done hash browns. An inquiry as to the disposition of her milk shake had a member of staff bring out their kitchen ticket showing that no milk shake was ever ordered. However, the kitchen ticket presented was for someone else's order. After requesting to speak with the manager on duty, a young lady came out and spent several minutes apologizing, and then she wrote a "comp" for two meals on the back of our receipt. Do you really think that after all this dog-and-pony show, including improperly prepared food, bits and pieces of our meals delivered in a haphazard fashion over a period of fifteen minutes, that I'm ever going to trust this outfit again? Not bloody likely, as my English correspondents would say. On the Nighthawk 100-point scale: 10.
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