Went to The Chickery one day for a late lunch, around 3pm in the afternoon. I was planning a quick lunch but the service was very slow. I waited for 25 minutes for my order to be ready (4 chicken fingers with macaroni & cheese). There were 5 staff and only 6-8 customers, all of them waiting for their orders. It didn't look like the staff were busy, they were standing around chatting and it didn't look like much is going on in the semi-open kitchen. I feel they are over-staffed but then again it took so long for one small order to be made. I don't think frying takes 20 minutes when there were only 3 people before me. If there was a catering order slowing down service, they should probably let their customer know about it.
The chicken fingers were not bad, what made it special was the batter and coating. It was thin and crispy, very good batter. The chicken itself needs more seasoning since the batter is not heavily seasoned. Once the gravy is gone it just tasted like a big piece of plain (albeit juicy) white meat. There was a slight burnt taste that tasted like burnt spices; it could be the spices in the coating being burnt by frying, or that their oil has burnt spices from frying lots of chicken and needs changing.
Mac and cheese could be more cheesy and seasoned. Because it was pre-filled into a small cup, all of its sauce were at the bottom so the macaroni at the top didn't taste like much. They used curly long macaroni which is quite nice and chewy.
It is quite expensive for a small order of chicken fingers and a small side. I might try it again to see if the service thing is an anomaly, when I am not in a rush.