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| - I've shopped here several times and each time I leave frustrated. The most recent time I went will be my last. The prices are good and the selection is big.... if you can find it. There isn't a whole lot of organization and I've had trouble finding prices on many things. For the most part the staff is helpful but not friendly... with one very big exception. The older gentleman that works the register and answers the phone, he is very rude. I think he may even be the owner, but if he doens't want to help people then he needs to stay behind the scenes and let the others meet and greet customers.
The last time I went in I witnessed an exchange between this gentleman and a woman customer. She walked up to him at the register when no one else was in line and asked if he could tell her where a specific plant was, he said he didn't know what plant she was talking about and said they probably didn't have it. When she started to describe the plant in more detail he cut her off before she got more than 3 words out, waved his hand in the air and said he didn't want to hear it....... The woman stopped talking, I think she was a little shocked, then she said well I thought maybe I could describe it to you. He then said that he was old and retired and his brain was too full, he couldn't fit anything else in. (the woman was older as well, probably close to his age) She told him that she was retired too and open to learning something new (at this point she started to give him the same treatment he was offering her.) He then said "well I'm not" He did all of this with a very rude tone, never cracked a smile like he was being sarcastic, and he promptly moved away from the woman, like he was dimissing her. She and I exchanged a shocked glance. This didn't happen directly to me but based on what I witnessed I will not be back.
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