I've always had great service at this location and it's always busy (no seats available). I am a regular here since the kids & I spend a lot of time in the Chapters kids section especially on cold "stuck indoors kind of days" and this Starbucks is inside Chapters.
Starbucks is more of a habit for me that began back in my Vancouver days. I LOVE being able to browse the book store with a fresh coffee in hand. Some day's the coffee tastes good, some days it tastes like the beans have been over roasted or burnt. It has always baffled me how the taste of coffee can be so inconsistent from Starbucks to Starbucks. I agree with Geoff in that they need to get better at attending to their always overflowing garbage's.
My habit keeps me drinking dry cappuccinos, espressos...sometimes green tea lemonades in the summer and maybe once a year I treat myself to a frappuccino.
I guess there are worse habits out there so as long as the customer service remains good, I'm not in any rush to break this one!