So Pete ended up calling my husband to work things out. Come to find out the staff wasn't telling their manager that we had been calling. I went to the tire shop tonight 10/13/2014 to sign a receipt of early buy out meaning Pete had extreme concern and customer care that he decided to go ahead and close our account as a paid in full. Although Pete should not have to apologize for his immature and unprofessional staff, that apology needs to come from the staff and if they weren't so horrible there would be no need for an apology, Pete did apologize sincerely. Pete has always been great we've never had a problem with him when it came to communication and he has always been a big help, very understanding and willing to work us. Pete has assured me that staff has been talked to and big changes have already occured. I hope his staff takes him seriously and learns from this experience that CUSTOMER CARE should always be the NUMBER 1 PRIORITY. The only reason I have decided not to take my previous post down is beacause I believe people should know about others experience good and bad and the feedback may or may not sway peoples decision but that's for them to decide. So again Pete knows customer service and I thank him for taking care of our chaos.