There are many postive things to say about their service. Patrick was the gentleman who worked on our carpet.
Time - He arrived exactly on schedule. I have a busy schedule and had to carve out some time for him to swing by so punctuality is a major plus. It took his time to make sure all the spots were cleaned up as best as he could get them.
Cleaning - As mentioned above he took great care to ensure that the spots that were treatable were fully worked over. He vacuumed the room and treated the stains. He took great measures to ensure the stains were treated (with eco-friendly treatments) as fully as possible, scrubbing on his hands and knees. After the washing, he made sure that the carpets dried as quickly as possible. The tank had so much dirt extracted from the carpet that the water was a nice dark grey. One room was so clean that I thought the lights in the room were on! It turns out the lights were off and the carpet looked like new.
Service - He explained that the machine he uses pushes water straight down into the carpet and pulls it back up. The water recovery would be around 90%. This is a good thing because not only do we not want wet carpet but we don't want mold in the carpet pads. A look at the tank before and after, showed how much water was recovered and it looked like almost all of it was still there with the addition of dirt. Service would be the separation between choosing different providers and he made sure he explained every step in the process to allow us to understand what he was doing. EDIT: I forgot to mention that he provided shoe covers and furniture sliders for us at no charge.
Drying - I have to admit that it dried incredibly quickly. The first room he worked on dried a half hour after he left!
Thanks for the geat work Patrick! Recommended!