Ordered pizza, wings and fries for pick up. Young lady who took the order was a bit confused but it got taken and I was quoted 30 minutes. I showed up right at 30 minutes...paid and was told my order should be ready in 2 minutes.
15 minutes later I asked how much longer for my order. Young lady said she would look into it. About 4 minutes later the young man who I paid comes and and says "there was a mix up, your order will be ready in 10 min max"
15 minutes later....young girl comes out hands me the food and says here you go. No apology, no explanation, nothing offered.
Fries and wings were tasty (and cooked well done as asked), pizza was cold. I'm guessing they made the pie but forgot the rest so the pizza sat until it was all ready.
I used to be a fan...won't come again...customer service is just too easy. I'd easily overlook mistakes with at least an apology.