Wow! Loyalty Home Services called me within minutes of being assigned my repair by the home warranty company. Jesse was amazing. He was professional, answered all my questions and educated me about my water heater. The water heater I had was a piece of garbage, so it was replaced (still under warranty) by the same piece of garbage, but Loyalty Home Services was excellent. I will DEFINITELY request them again and will use them for other services not provided by my home warranty. Very impressed. A small family owned business as well.