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  • Today I was scheduled for a nail repair from a gel service I received Saturday morning. This nail spa has a 3 day nail repair policy. My polish chipped Sunday night. I called this morning & I was given the run around. After the excuses I was told to come in at the end of the day. I arrived 10mins early & sat for 30mins past my scheduled time for the nail tech to come make more excuses & tell me she was booked for the rest of the day. I said what about the 3 day policy & the appointment I was given for today? I'm where I was supposed to be when I was supposed to be there & my chipped nail still isn't getting fixed??? This is poor customer service & bad products at its worst!! The appointment setter then told me she could get me in on Wednesday, but that's out of the 3 day policy & she would have to see if I would have to pay. I told her of course not. I am at my scheduled appointment at the time you gave me after rearranging my day & sitting for over 30mins. This situation was handled in the most unprofessional matter w/complete disregard for my time. If quality products were used, my gel nail wouldn't chip a day after having them done. Needless to say I will not be returning to deal w/the confusion & bad customer service. I've received better for less. Thanks, but no thanks....
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