I'm so angry right now. Normally would hate to even write this, but after being a customer for over 20 years, today I was called a liar. Who does business like that. Window Bright was supposed to come out to clean on a Friday. I was home all day. No one showed up. Normally I would have called to ask where they were, but I was sick and ended up just sleeping all day. I live in a guard gated community and never received a phone call or anything. Totally forgot about them for the next couple of days as I wasn't feeling well and received a bill. When called to tell them that they never showed up, the girl on the phone said I was wrong and that they did come out. Instead of saying let me check and see what's going on, she just kept saying that I was wrong, that she shows that they came out. I kept telling her that they didn't and she kept saying we will have to send out an investigator. OMG, what ever happened to the customer is always right. How about shut up and tell me that you'll find out what's going on and call me back instead of just pissing me off.
I'm hoping that the owners read this and I get a phone call to apologize, but I'm doubtful that I will. Not only will I be calling all the people I know that use them, I will be finding another company. Shame on you and I suggest you train your phone staff on how to speak to customers.