I have always gone to the location on Dysart but now that I moved this is closer to me. I like that it wasn't so busy even for Valentines day when I pull up of course there is an attendant named Kelly Nelson who tries to sell my many things I agree to a wash/wax then he tries to sell me the carpet shampoo I told him I didn't have the time he assured me it would take 2 hrs max. 3 hours later I ask how much longer and they tell me almost another 2 hours!!!! Making it a total of 5 hrs! Needless to say I was furious one of the managers came to assist me with my problem and at the end of the day I left with 4 free car washes (the good kind). and they rushed the process by putting 3 people to do the shampooing. I'm thankful for the manager but not for the attendant that was off by 3 hours.