If it were not for Nancy & Ritchie, this location would have received 1 Star. Jeff needs to be fired immediately. My son had placed an online order set to be delivered @ 3:21. At 4:10, I called the location & questioned where our order was. Jeff was a complete jerk. He told me that the driver attempted to deliver our order & an elderly couple answered & that the driver had waited for 20 minutes. If this did in fact happen (I am thinking Jeff is also a liar) the driver went to the WRONG door, why in the hell did you have your driver sit and wait for 20 minutes! I called Jeff out on it because nothing pisses me off more than to be lied to. He told me this was basically my fault for not giving the correct address & the order had been canceled. I will say, by this time my blood was boiling. A very nice lady got on the phone. Nancy apologized & between her & Ritchie, thank you both for going way above and beyond to make things right.