They had what we wanted in stock. We just had to go to their Warehouse to pick it up as we had rented a truck for it. We left our coupons at home, but they said they would let us use them anyway. We had $150.00 off in coupons via snail mail. Made us do it in 2 transactions to use BOTH, that's why the last star wasn't given. Easily a manager could've overriden it and made it 1 transaction. Especially when we spend $1,000's of dollars between their locations. Going the "extra mile" gives you 5 Stars, we didn't feel they quite hit the mark.