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  • I booked a set of Venus Legacy treatments for my face and neck after speaking with the manager, Nicole, and I was told some people fall asleep during as it's like a warm face massage. Well, my technician Ashlee started and it was incredibly painful from the first swipe. All I could hear were zapping sounds like my face was getting constant electrical shocks. I relayed my discomfort and described the pain and she totally disregarded me and kept going. Since it was my first treatment I thought maybe this was what was supposed to happen. I was told by Nicole the appointments would be 45 minutes. After about 15-20min Ashlee said she was done(which I was very thankful for!) . I was told there should be no pain and the redness would disappear after an hour or so. My face was stinging and sore to the touch like a very bad sunburn. Upon arriving home and looking in my magnifying mirror I realized my entire face was burned. Singed all over but a few deeper burns on cheeks, chin and forehead. My neck was fine - just red. I called and Ashlee had me come back in so she could see it. I went and she looked and said she didn't know why that happened and it would eventually heal. So I emailed Nicole to cancel my next appointment for the following week as I knew my face would not be healed by then which she did. I then decided I did not want to go through any further treatments and went in to the spa to talk to Nicole. She was "in a meeting and would be in meetings all day". They said she would call me ASAP. This was November 10th. I have still had no call as of today - the 22nd. So after not getting a call for 7 days, I wrote Nicole another email asking she get in touch with me as I wanted to cancel my future appointments and get a refund for the remaining appointments. Absolutely no response. AND she never cancelled my future appointments as I received a confirmation call the day before my next appointment would have been. So I am pursuing other avenues to try to resolve. Unfortunate I have to deal with this around the holidays, but I will def make time to attend their cocktail party on Dec. 1st. Maybe I can speak directly with the manager at that time. I have included pictures immediately after and 1 week after. Now, at 2 weeks after, the deeper burn marks are lighter but still visible. I am hoping they will fade and are not permanent scars.
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