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  • I've been to this dealership now 3-4 times over the last year for service(don't get me started on that as I'm not extremely happy with my Ford truck overall). The 1st time was a nightmare and this last time isn't that much better. I thought perhaps the 1st time I took my truck in it was a fluke and I'd give it another shot. The 2nd time was flat and neither good nor bad, but again this last time is a joke. 1st of all this dealership is charging me $228 JUST FOR THE DIAGNOSTIC test. Now It's a diesel so i expect it to be slightly more. But the 1st time I took it in I called around because it didn't sound right. The MOST expensive other place I could find in the valley was $140 and many were right around $100. So this dealership is nearly double the normal rate in Phoenix and surrounding area. This last time I was told 1.5 hours to get back to me, I gave up 5 hours later and made the call myself to get status. At which point I was given "we don't know, needs more testing." Ok fine, when? "We don't know that either the guy is pretty busy." Seriously? How can these people be so cavalier about my vehicle that I need to use to make a living. They told me it could be any time from Tuesday to Thursday and that was just to look at it, not to fix it. Not to mention it's having issues with the same system they worked on last time, and despite them not know exactly what it is, they insist it's not related...So they are clearly trying to find a way to not cover the issue. Oddly enough I was seriously contemplating getting my wife a Ford Fusion for Christmas. On the extreme off chance that I still consider it, being that this truck was my 1st Ford and it's been a headache so far, if I end up purchasing it will DEFINITELY not be from these people.
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