I saw the other review and I felt bad she had a bad experience. I have been on the protocol of Liquid CMO for about 2 months and it is changing my life. After suffering with fibromyalgia for 23 years and at the end of my ropes I went to this very new and bare office thinking it was a scam, but followed through in desperation. I have to say it is working. I went from being almost bed-ridden to my children wondering who this new person is. I have been shopping , driving, and even went dancing last week. Things I seldom did with others and never alone. I went from a 23 to a 71 out of 100 for a functioning score. I will let the clinic know of this review so they can modify how they answer your question. I think in the excitement of proven success a bit of it may have gone array in your phone call. P.S. The office visit and the CMO was very reasonable and affordable.