We like everybody else had our mortgage sold to Roundpoint. From the start there have been problems. We purchased a Hud home with a 203k renovation loan. We had a timeline of 90 days to get all renovation projects done. When our 90 days was up we didn't hear a word from the bank. We emailed and called the bank for over 3 weeks straight and still not a word. We have contractors waiting to be paid for work we rushed to get done. Finally almost going on a month after googling every phone number possible and trying to contact every supervisor we get a response back. They will send an inspector out soon. Great finally we think things are moving. Well what do you know they send the inspector out with some imaginary list that had nothing to do with our house. At least we got that straightened out ourselves. Now what do you know all our mortgage statements we have been receiving at our home for the past 3 months are getting sent to our parents house along with our year end bank tax information. Funny I don't ever remember moving or requesting that be done. I'm wondering if they want late payments or what is going on. The fact that we are switching insurance companies really soon really worries me with these other reviews.