I went in at 10am on a Sunday. I was probably the first person of the day. When she finished, there were already four people behind me.
I didn't catch her name, but she was friendly, took her time, and I never felt like I had to go through an elaborate explanation of what I wanted. I simply asked not to look permanently surprised and just clean with a nice arch. When she was finished, I was very pleased. I used to go to Patel's, but Diya Eyebrows is right down the street, and like what another reviewer said - it doesn't burn as much. Also, the cotton ball and soothing astringent they use after helped so much as I get red so fast.
I'll be back! Thanks so much!