So I went there after I called and made an appointment and I still had to wait 25 minutes. Not happy about that. However I showed them a picture of what I wanted my hair to be really short and she did a really good job with that. However they advertise the hot towel treatment with any cut you get whether it's the cheap cut or the most expensive. I watched other people get their hair done and they never got a hot towel and neither did I a little disappointed in that one. But I'll probably go back to the same one hairdresser anyway and have her cut my hair again only because it looks nice now