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| - I have been a member for more than 10 years and after this amount of time and monthly auto withdraw of the membership dues from my account, well, frankly, I never double check that taking place and coming out of my checking account. Then, I was running through my account and noticed that the $49.99 monthly fee I had been paying was now $65.00!!! Are you kidding a 30% increase in fees??? As I went back a few months, I discovered that this amount had been being taken out of my account, unbeknownst to me, for several months. I called and was informed that I had been mailed a notice of this increase. I never received anything in the mail and asked the person to confirm my mailing address. They did not have a correct address on file for me. She then said well then we would have emailed or called to let you know. NOPE, that didn't happen either! I was then informed that the increase was needed as they were now offering more services such as facials for men to mention one of the new services offered. Well, I AM NOT A MAN so that does not apply to me. I signed up for massages and massages only, not facials. They have offered womens facials for quite some time and I've never been interested. And how in the world does adding new services result in my membership fee increasing 30%? I asked to speak with the General Manager, Christian Rowe and was told he was not in but that a message would be left for him. A week later, I called again and was told they realized Christian had never called me and yet another message was left for him to call me the evening before. I asked, was he in today and was told yes so I said, well then he still isn't calling me back now is he? I knew I was in trouble and sensed that I was being ignored. Certainly, had Massage Envy truly made any attempt to notify me by mail (per my agreement with Massage Envy) Christian the General Manager would not hesitate to return my calls. Finally after 3 more calls I spoke with Christian. We came to an agreement that I would get to use my paid for massages (wow how generous) and that I'd be refunded for the extra charges that I was hit with since I was NEVER provided with any notice (again per my contract with Massage Envy) of any fee increase. My relationship with Massage Envy is severed and I will NEVER go back there, not even for 1 massage. I have found other therapists with better availability and prices without the hassle of a written agreement with a merchant that then violates the agreement with no remorse. Good luck Massage Envy, way to lose a long-term client and I would think I certainly cannot be the only person they tried to screw over - WOW!!!
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