We are frequent and loyal customers of Nello's, especially since we live right across the street. Every time we have eaten there, the service has been outstanding. Last night we ventured out, even though we knew it would be busy with it being Valentine's Day. We waited less than 5 minutes to be seated, which was awesome. Although the place was moderately busy, we waited for over 30 minutes for our small thin crust pizza. Even though our patience was wearing thin, our server, Ryan, was so extremely nice. He kept checking in on the kitchen and providing updates to us. Ultimately, we were comped our pizza because of the delay, which we appreciated. Ryan went above and beyond and gave us a wonderful dessert to take home to ensure we still enjoyed our evening. THANK YOU Ryan for providing excellent service! Pizza was worth the wait and we'll be back soon.