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  • Since the last post, Lainie B./Larnia B./Zen O./whatever her name is has closed her account. So much for that. I hope everyone has been able to go HOT & JUICY to experience the food and I hope the service was better served with you than with my group of friends. I've been in the hospitality industry for over 5 years now, and regardless if it's the F&B industry or the hotel industry, the service you give to your customers is KEY to the success of the business. But here's what I don't get...why "ruin" the food but make it extremely SPICY to a point no one can eat the food just because you just want them to get out of your restaurant? If that's the case, why not tell the customer that the kitchen is closing and you have already seated the last table instead of telling them they have 2 minutes to order! As memory should have serve you RIGHT, the group of people you just TRIED to push away have been loyal customers of HOT & JUICY since DAY 1; so of course it'll take less than 2 minutes to order! I am definitely still raving about this because I still cannot believe how rude people can be. Sadly, I miss the food. But I shall stand my ground until Lainie B. and Mario can apologize publicly for treating customers the way they did. As an employee of an establishment, regardless of your level of management in the restraunt, you DO NOT SWEAR at your customers! I hope no one else gets the service my friends experienced.
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