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| - I don't think visiting the hospital is an experience anyone really enjoys, but that doesn't mean that some visits aren't better than others. I'm going to keep this review short and simple by focusing on the location, building/environment, staff and how efficient the process was overall for our most recent visit.
Without getting into details, we had to visit the ER late Saturday night. Before heading out we checked the wait times online with AHS to see what the best option was. Rockyview had the ideal wait time and was conveniently located nearby so we headed over. Getting there was easy, just off 14 St, South of Glenmore Trail. Parking was also very ample, being in a somewhat non-central area works in your favor here. I was a little disappointed we still had to pay for parking in the dead of the night, it would be nice to have free parking after a certain hour until early morning. Compared to some of the other hospital facilities in Calgary I find Rockyview to be cleaner and better maintained, a big plus in regards to health and also a comforting feeling that you're in a good environment. Good first impression for sure.
The patient admittance process was very smooth and efficient, the front line staff were very friendly and got us through right away! Once in the examination room a nurse arrived promptly and completed her due diligence in a timely and professional fashion. Great job on setting things up for the pending doctor examination and diagnosis. The doctor was noticeably young, not a bad thing but I've had some issues with younger doctors before due to inexperience. It wasn't long until he alleviated any doubts I had though. He was quick, professional and had done his homework on the file by reviewing an important piece of information from a previous exam that would aide in his diagnosis. We were here because of an ongoing/previously diagnosed issue that had come up again. In short we had been to 4 different doctors already and the diagnosis was split, this was now the 5th doctor visit! We had done our share of research, so we had a good idea of what it was, what it wasn't but still there was a piece of the puzzle missing which led us here on this evening. After a quick review of the file we final had our missing piece, he was confident in his diagnosis and what he said made more sense than any previous explanation. Previous explanations came with hesitation and this one did not, we were happy to finally be affirmed with an adequate answer and resolution to the medical concern.
So to close, the environment was clean, comforting and well maintained. Everyone was very friendly and knew how to add light humor to an unpleasant situation, a nice touch with some delicacy. Beyond the light conversation everyone was at all times professional, efficient and well aware of the potential emergency at hand. We got through to examination in very timely fashion and even a bit ahead of estimated wait times. Lastly we final got a firm answer that 4 doctors prior could not provide. Thank you Rockyview General Hospital :).
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