I had last minute guests for New Year's weekend and had trouble finding a house cleaning service with next day availability. Luckily The Maids had a cancellation. They did a very nice job cleaning my super dirty home. My husband was home the whole time and said the four ladies were polite and quick (The Maids charges an hourly rate).
However, after they left, my husband noticed our scale was missing. He searched all over the house thinking it had been put away. He ended up finding it in our outside trash can, completely shattered.
I called Kate (manager, owner I presume?) and she checked with the team lead to hear their side of the story. Apparently the team lead said she saw our scale was "cracked" and threw it away. I don't appreciate the blatant lying. I am including a picture .. My husband weighs himself every morning and that morning was no exception and we know it was perfectly fine. It is unfathomable to me that the team would throw away our property (even if it looked like that!) without telling my husband.
Kate offered a credit (no thanks, not using this service again) or to purchase a similar scale and ship it to us. I'm waiting for that and I will change my rating on this review. Right now, I feel the situation will be rectified, but I await a comparable scale patiently.
***update*** they replaced the scale & I changed my review.