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  • I am old school and grew up with my Mom back in the 80's when I was a kid we would frequent Merle Norman often for all of her beauty goodies. They have great quality products for face cleansing. As with any other brand the prices have increased over the last 20 years however not so much that it will keep me from buying their products. I miss the old days with my Mom when she would stop by and pick up makeup. They really treated you like a Queen then and really were hands on with demonstrating and selling the products. These days you walk in and pick up what you want and are on your way. The staff does not have the passion, knowledge or motivation to show me new products or demonstrate. I know what I want when I go in as I have been using the same products for years however show me something new rather than point to a display and say that is what is new. My last experience was poor, the employee had no clue about their makeup accessories such as a foundation brush. "She thinks this is the one I want or should have". Don't give me that, when I know more about the products then an employee does it does not make me feel like spending my money and shopping! The employees name is on my receipt however I will keep it to myself rather than name drop. I am disappointed, I don't expect the Outstanding quality of service that was issued back in the 80's however at least fake it til you make it and help a customer. If this type of service continues, then I see in the future Merle Norman being another statistic of going out of business and closing shop all together. There are way too many beauty brands and concepts out there to provide service that lacks luster!
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