I couldn't disagree more with the negative review! This is the absolute BEST med-spa in the Valley! The staff is friendly, knowledgeable, and informative, without being pushy. (I hate places that make you feel like you have to buy $200 worth of products or don't bother coming in) I have had Botox here many times, and without a doubt, Dr. Heffner is the best - I have friends and family all coming to her, too!! I have also used Derma Health for laser hair removal, tattoo removal, laser resurfacing and the Vi Peel. You won't be disappointed!