PATHETIC! As any regular who lives in the neighborhood knows Tony's Pizza isn't doing so good. Business is always slow and Tony is always complaining about it.
My daughter and I Were craving a greasy cheese pizza and hot wings. I try to keep our business in the neighborhood knowing how bad the construction is due to the light rail people try their hardest to avoid it at all cost. When we went in it was dead like usual. I noticed that the two guys working there were new and Tony wasn't there. I asked the gentleman behind the counter what "specials" they had, cause usually it's posted on the wall. He rudely said in a heavy accent "that special over there is the only one I have"; which was a lg. Cheese pizza with 20 wings for $19.99. We ordered even though I was disappointed that their weren't more to choose from.
As I made my order, the guy still being rude as hell, I told him that I wanted to split the favor of the wings to 10 hot and 10 BBQ. Not only did he try to charge me a "carry out" fee of $2 but then he tried to charge me a additional $1 fee for SPLITTING up the wing flavor. I informed him that we've been eating there for a long time and I've never been charged those addl fees. He shrugged his shoulders and said with a cocky attitude "well that's how the owner wants it". So I told him "well I'm not paying those fees, that's seriously ridiculous"! He then waived at me and told me "BYE".
I could of swore the name of the restaurant game was to keep your loyal customers so they at least keep coming back. Even if it means not charging those ridiculous fees.
I guess having a happy customer and customer retention is a thing of the past at Tony Pizza. Kinda sad cause he once again lost ANOTHER customer.