I wanted so badly for this company to succeed but sadly many in my office and myself have given it so many chances and have been disappointed every time. Wrong orders, long waits for simple items, being overcharged, etc. The food is great but very expensive and with bad service too there's no way I can continue to fork over that amount of money regardless of the food. I ordered a cashew cafe in the drive thru and was made to wait probably 6-8 mins, not exaggerating which is long for a drink that is pre bottled every morning. I was finally given the drink and drove away when I looked at the emailed receipt and I was charged $14!!! I then looked at the drink and I was given the cashew cream which is a less expensive drink as well! The line was extremely long in the drive thru and I had to get back to work so I had to park and go in. The place was empty. Why such a long wait??? I showed the cashier the mistake and they said they had run out of the cashew cafe that day and I could drink some of my drink and they could add the espresso shot after. How unprofessional.
This is after many times ordering there with bad service I will give a place a chance because everyone has off days but it has gotten so ridiculous at this point I would be an idiot to eat there again. Maybe new management is needed. The concept is great but execution is one of the worst I've seen in a restaurant.